At sone970, your privacy is more than a legal obligation – it is a responsibility we take seriously. This Policy clearly explains how we collect, use, store, and protect the personal data of every Malaysian member who uses our platform. Please read it carefully.
Six core principles that guide how sone970 manages the personal data of Malaysian members.
All data transmitted between your device and sone970's servers is protected with 256-bit SSL encryption – the same security standard used by major Malaysian banking institutions such as Maybank and CIMB. Your data is secure in transit from anywhere in Malaysia.
Sone970 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your written consent. Your data belongs to you – it is not a business asset for us to use at will.
Every sone970 member has the right to access, correct, download, and request the deletion of their personal data. You can manage your marketing communication preferences at any time through your account or by contacting our support team directly.
Sone970 operates in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that data is collected for legitimate purposes, stored securely, and that data subject rights are fully respected in line with local legal requirements.
Sone970 only collects data that is strictly necessary to provide our platform services. We do not request excessive information during registration or in the course of platform use. Data minimisation is a cornerstone of our approach to information collection.
In the unlikely event of a security breach affecting your personal data, sone970 is committed to notifying affected members within a reasonable timeframe and taking prompt remedial action to protect your account.
Quick summary: sone970 collects your personal data solely to provide platform services in a safe and effective manner. We do not sell your data to third parties. You have the right to access, correct, and request deletion of your data at any time. All data is protected with bank-grade encryption.
This Privacy Policy ("Policy") describes the privacy practices of sone970 ("we", "our platform") regarding the collection, use, storage, disclosure, and protection of personal data belonging to users of the sone970 platform in Malaysia. This Policy applies to all individuals who access or use the website, mobile application, and all services provided under the sone970 brand.
Sone970 understands that the trust of Malaysian members is our most valuable asset. When you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, place a bet on EPL football, or play live casino, you are entrusting us with your personal information. We do not take that trust lightly, and this Policy is our written commitment to your privacy.
By using the sone970 platform, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to discuss your concerns before proceeding.
Legal basis: This Policy is prepared in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practice principles. sone970 is the data controller responsible for all personal data collected through its platform.
Sone970 collects various types of personal data from our users depending on how they interact with the platform. Below is a detailed explanation of the data categories we collect and how they are gathered:
This is data you enter directly into the sone970 platform:
When you use the sone970 platform, our systems automatically collect certain technical information:
Sone970 maintains complete records of all financial and betting activity in your account, including deposit and withdrawal history, all bets placed along with their odds and outcomes, casino and slots game history, and all bonuses and promotions claimed. These records are required for audit purposes, dispute resolution, and legal compliance.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, phone number, email | Account verification & communication |
| Finance | Payment methods, transaction records | Processing of deposits & withdrawals |
| Technical | IP address, device type | Security & fraud detection |
| Betting | Betting history, games played | Audit, disputes & responsible gaming |
| Communications | Live chat records, support emails | Complaint resolution & service improvement |
Sone970 uses your personal data solely for legitimate purposes directly related to the provision of our platform services. The primary purposes for which your data is used are as follows:
The primary purpose of data collection is to enable sone970 to provide its services to you. This includes identity verification during registration and login, processing deposits via DuitNow or Maybank2u and withdrawals to your e-wallet account, handling Sports Betting on EPL football or the Malaysia Super League, access to Live Casino games and slots, and delivering VIP programmes and bonuses tailored to your profile.
Technical data such as IP addresses, device identifiers, and usage patterns are actively used by sone970's security team to detect and prevent fraudulent activity, unauthorised access attempts, multi-account usage, and any suspicious activity that could compromise the integrity of the platform or the safety of other members. The use of data for this security purpose constitutes a legitimate interest of sone970 and does not require separate consent.
Your betting history and usage patterns on sone970 are analysed to help us identify early signs of problem gambling. If our systems detect concerning patterns – such as a sudden spike in wagering amounts or extended consecutive play sessions – our Responsible Gaming team may reach out to offer information and support. This is part of sone970's commitment to the wellbeing of its members.
Sone970 may use your email address and phone number to send account-related information (deposit notifications, withdrawal confirmations, security alerts), relevant promotions and special offers based on your platform activity, and important updates regarding changes to the platform or terms of service. You may opt out of marketing communications at any time via the unsubscribe link in any email or through your account settings.
Sone970 may need to use or disclose your personal data to comply with applicable legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, to respond to court orders or lawful requests from Malaysian authorities, and to resolve disputes or pursue breaches of agreement between you and sone970.
Sone970 does not sell your personal data to anyone. However, there are certain situations where we may need to share information with specific parties in order for the platform to function properly:
Sone970 works with third-party service providers that are essential to platform operations, including internationally licensed casino and slots game providers (such as Evolution Gaming and Pragmatic Play), payment processors that handle transactions via DuitNow, FPX, and Malaysian e-wallets, server infrastructure and cybersecurity providers, and identity verification and KYC services. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes outlined in those agreements.
Sone970 will disclose personal data to the relevant authorities when required by Malaysian law, including valid court orders, investigations by Bank Negara Malaysia relating to AML/KYC, requests from the police or law enforcement agencies for legitimate criminal investigations, and other mandatory reporting obligations imposed by applicable Malaysian law.
In the event of a merger, acquisition, or sale of sone970's business assets, users' personal data may be transferred to the relevant new entity. In such circumstances, you will be notified via an in-platform notification or email before your data is transferred, and the new entity will be bound by a privacy policy no less stringent than this one.
What we will never do: sone970 will never sell, rent, or share your personal data with advertisers, third-party marketing companies, or any party not directly involved in delivering sone970's services to you. This is an unwavering commitment.
Sone970 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, accidental or unlawful alteration, or destruction.
Internally, sone970 ensures data security through role-based access controls whereby staff may only access data necessary for their specific duties, mandatory data security training for all personnel handling member information, strict identity verification procedures before any changes to a member's account are made, and regular internal audits to ensure compliance with sone970's data security policies.
Shared responsibility: While sone970 takes all reasonable steps to protect your data, the security of your account also depends on your own actions. Please use a strong password, enable 2FA, never share your login credentials, and contact us immediately if you suspect any unauthorised access to your account.
Sone970 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. The general principles we follow are:
| Data Type | Retention Period |
|---|---|
| Active account information | Throughout active account + 7 years after closure |
| Financial transaction records | Minimum 7 years (AML/Malaysian legal requirement) |
| Betting and gaming history | Throughout active account + 5 years |
| Support communication logs | 3 years from the date of communication |
| Technical and security logs | 90 days to 1 year |
| Identity verification (KYC) data | 7 years from the date of verification |
Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a sone970 member and data subject under Malaysia's PDPA, you have certain rights regarding the personal data we hold about you. These rights may be exercised by contacting the sone970 support team:
You have the right to request and receive a copy of the personal data sone970 holds about you. Requests will be processed within 14 business days and the information will be sent to your registered email in a readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update most profile information directly through your sone970 account settings.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for its original purpose. Deletion requests are subject to sone970's legal obligations to retain certain data for specified periods.
You may object to the use of your data for direct marketing purposes at any time, without providing a reason. Once the request is received, sone970 will cease all marketing communications within 5 business days.
You have the right to receive the personal data you have provided to sone970 in a structured, machine-readable format (such as JSON or CSV) and to transfer that data to another service provider should you wish.
In certain situations, you may request that sone970 restrict how we process your personal data — for example, while you are disputing the accuracy of the data or while we are reviewing your objection request.
To exercise any of the rights listed above, please contact the sone970 support team via live chat within the platform or by emailing support@sone970.click by stating the right you wish to exercise and providing the details required to verify your identity. sone970 will respond within 14 business days.
The sone970 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the sone970 platform and could cause login issues or disruptions during gameplay. For information on how to manage cookies in your browser, refer to your browser's privacy settings.
The sone970 platform is strictly for adults aged 18 and above. sone970 does not knowingly collect, process, or store any personal data belonging to individuals under the age of 18.
If sone970 discovers that personal data belonging to an individual under the age of 18 has been collected through our platform — whether through dishonest registration or any other means — we will immediately take the following steps: close the account in question, delete all personal data associated with that individual, refund any remaining account balance to the original payment method where identifiable, and report the incident to the relevant authorities if required.
If you suspect that someone under the age of 18 has registered and is using the sone970 platform, please contact us immediately at support@sone970.click so that we may take the appropriate action.
The sone970 platform may contain links or integrations with third-party services such as licensed casino game providers and payment systems. When you follow a link to a third-party website or service, or interact with modules supplied by a third party, you are subject to that party's privacy policy and not sone970's Privacy Policy.
Sone970 is not responsible for the privacy practices or content of third-party websites or services. We recommend reading the privacy policy of each third-party site or service you access through or in connection with the sone970 platform. This includes e-wallet providers such as Touch 'n Go and GrabPay, which have their own privacy policies governing your use of their apps to make deposits or withdrawals.
Sone970 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our platform services. Whenever this Policy is updated, the "Updated" date at the top of this page will be changed to reflect the latest amendment date.
For material amendments – meaning changes that significantly affect how we collect or use your data, or that reduce your rights – sone970 will endeavour to provide members with reasonable notice via their registered email or in-platform notification at least 14 days before the amendment takes effect.
We encourage you to review this Privacy Policy page periodically to stay informed about how sone970 manages your personal data. Your continued use of the sone970 platform after any policy amendment takes effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how sone970 handles your personal data, please do not hesitate to reach out. Our dedicated team is ready to assist:
Privacy-related complaints: If you believe sone970 has violated your privacy rights and you are not satisfied with the response provided by our support team, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under PDPA 2010. sone970 will fully cooperate with any investigation conducted by the relevant authorities.
This Privacy Policy is effective as of January 2026. This version supersedes all previous versions. © 2026 sone970. All Rights Reserved.