Terms & Conditions sone970 – Platform Terms of Use

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the platform, website, and all services provided by sone970 ("Platform"). This Agreement applies to all users who access or use the Platform, whether as unregistered visitors or as registered sone970 members.

By accessing the sone970 Platform, you confirm that:

• You have read and fully understood these Terms & Conditions;
• You are at least 18 years of age;
• You are not prohibited by any applicable law from using online betting services;
• All information you provide to sone970 is true, accurate, and up to date;
• You acknowledge that betting involves the risk of losing money, and you are solely responsible for your own betting decisions.

2. Membership Eligibility

To register and use the sone970 platform, you must meet all of the following eligibility requirements:

2.1 Age Requirement

You must be at least 18 years at the time of registration and while using the sone970 platform. This is an absolute requirement that cannot be waived or exempted under any circumstances. sone970 reserves the right to request age verification at any time, and any account suspected of belonging to an underage user will be suspended immediately pending investigation.

2.2 Legal Capacity

You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to a court-ordered financial management arrangement are not eligible to register a sone970 account.

2.3 Geographic Restrictions

The sone970 platform is intended for users based in Malaysia. sone970 reserves the right to restrict access or close any account suspected of operating from a prohibited location, at our sole discretion.

3. Registration & Account Management

3.1 Registration Process

Registering a sone970 account is free and can be completed in under 3 minutes. You are required to provide accurate and truthful information during registration, including your full name as per your identification card, an active Malaysian phone number, and a secure password. sone970 reserves the right to decline any registration application without providing a reason.

3.2 One Account Policy

Each individual is only permitted to hold one (1) active account at sone970. Registering multiple accounts to take advantage of bonuses or circumvent betting limits is a serious breach of these terms. If sone970 detects multiple accounts linked to the same individual through IP address, device information, payment methods or any other identifier, all such accounts will be closed and all balances, pending winnings and bonuses will be forfeited.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your sone970 account password. sone970 recommends that you:

• Using a strong password combining uppercase letters, lowercase letters, numbers, and symbols;
• Enable two-factor authentication (2FA), available in your account settings;
• Not sharing login credentials with anyone, including family members;
• Log out of your account after each session, especially on shared devices;
• Notify sone970 immediately if you suspect your account has been accessed without your authorisation.

Sone970 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

3.4 Accurate Account Information

You are responsible for ensuring all information in your sone970 account is accurate and up to date. The name on your account must match the name on the payment method you use. Withdrawals to accounts whose name does not match the sone970 account name will not be processed and may result in account suspension.

4. Deposits and Withdrawals

4.1 Accepted Deposit Methods

Sone970 accepts deposits via the following payment methods only:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Banking: DuitNow, FPX via Maybank2u, CIMB Clicks

Minimum deposit is RM30 per transaction. All deposits are processed instantly and credited to your sone970 account balance within seconds of a successful transaction. sone970 does not charge any fees for deposits; however, payment service providers may impose their own charges, which are beyond our control.

4.2 Withdrawal Requirements

Withdrawal of winnings at sone970 is subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction;
• The withdrawal method must match or be associated with the deposit method used;
• The recipient name on the payment account must match the name on the sone970 account;
• Withdrawals exceeding RM5,000 within 24 hours requires additional identity verification;
• Withdrawals can only be processed once all applicable bonus rollover requirements have been met;
• Sone970 reserves the right to request supporting documents for large or suspicious withdrawals.

4.3 Processing Times

* Processing times are estimates under normal conditions. Delays may occur during peak periods or due to additional verification requirements.

4.4 Third-Party Funds

Sone970 does not accept deposits from payment accounts that do not belong to the registered member. Any deposit suspected to originate from a third party will be returned and the associated account may be suspended pending investigation. This policy is in place to protect all parties against fraud and money laundering.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, promotions and special offers provided by sone970 are subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all sone970 bonuses unless otherwise specified:

• Bonuses are only available to registered sone970 members aged 18 and above;
• Each promotion may only be claimed once per member, per household, per IP address, and per device;
• Sone970 reserves the right to withdraw or modify any bonus at any time without prior notice;
• Bonuses cannot be directly converted to cash unless the rollover requirements have been fully met;
• Misuse of the bonus system is a serious violation that may result in account closure.

5.2 Rollover Requirements

Rollover (also known as wagering requirement) is the total amount you need to wager before winnings derived from bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover, you must place bets totalling RM1,000 before any associated winnings become eligible for withdrawal. The exact rollover requirement for each sone970 promotion is stated in the respective promotion's terms.

5.3 Welcome Bonus

The sone970 welcome bonus is available exclusively to new members who have not previously registered an account on our platform. Claiming the welcome bonus using duplicate accounts or false information constitutes fraud, and all associated winnings will be forfeited.

5.4 Periodic Promotions

Periodic promotions such as daily cashback, weekly reload bonuses, and free spin slots are subject to specific eligibility requirements, which may include a minimum deposit amount, specific game types, and a set promotional period. sone970 is not responsible for a member's inability to claim a promotion due to failure to meet the stated eligibility requirements.

6. Sports Betting Rules

6.1 Bet Settlements

All Sports Betting results on sone970 are final once officially declared. Bets are settled based on results as declared by the relevant sporting body or league. sone970 follows official results from recognised sources for the Malaysia Super League, EPL, BWF badminton tournaments, and all other sports covered on the platform.

6.2 Pre-Match and In-Play Betting

Bets placed before a match begins (pre-match) are final once confirmed by the sone970 system. For in-play bets during a live match, odds change in real time and confirmed bets cannot be cancelled. sone970 reserves the right to suspend or close any in-play market at any time without prior notice.

6.3 Void Bets

Sone970 reserves the right to void and refund bets under the following circumstances:

• A technical error causing clearly incorrect odds to be displayed;
• Matches that are cancelled, postponed, or rescheduled to a different date;
• Evidence of match manipulation or fraud involving players or teams;
• Bets placed using insider information not available to the general public.

6.4 Betting Limits

Sone970 sets minimum and maximum betting limits for each market. These limits may vary by bet type, sport, match and the member's VIP level. sone970 reserves the right to adjust betting limits at any time, including reducing limits for specific members based on their betting patterns, without the need to provide a reason.

7. Casino Games & Slots

7.1 Game Fairness

All slot games and software-based table games on sone970 use a Random Number Generator (RNG) certified by accredited independent auditing bodies. For Live Casino games, all sessions are operated by internationally licensed providers such as Evolution Gaming and Pragmatic Play Live, operating under recognised licences. Stated Return to Player (RTP) rates are theoretical long-term values and do not guarantee individual winnings.

7.2 Interrupted Games

In the event of a technical disruption during a game session, sone970 will rely on system records to determine a fair outcome. If an outcome cannot be clearly determined, the relevant wagers will be refunded to the member's account. sone970 is not liable for disruptions caused by connectivity issues on the member's end.

7.3 Progressive Jackpot Slots

Legitimate progressive jackpot winnings will be paid out by the respective game provider in accordance with their jackpot terms. Payment of large jackpots may take longer than standard withdrawals due to additional verification requirements. sone970 will contact jackpot winners using the contact details registered to their account.

8. Member Conduct & Responsibilities

8.1 Prohibited Conduct

Sone970 members are strictly prohibited from doing the following:

• Using automated software (bots), scripts, or other tools to automate betting or interactions with the platform;
• Exploiting any bugs or technical vulnerabilities on the platform – any bugs discovered must be reported to sone970 immediately;
• Colluding with other members to manipulate table games or Sports Betting outcomes (match fixing);
• Using the sone970 platform for money laundering or any other unlawful financial activity;
• Spreading misleading or false information about sone970 to others;
• Attempting to access areas of the platform that are not authorised for public or general member access.

8.2 Member Responsibilities

Every sone970 member is fully responsible for all actions carried out on their account. This includes all bets placed, all deposits made, and all interactions with the platform. Claims that an account was used by another party will not be accepted as a defence unless supported by compelling evidence and a valid police report.

9. Privacy & Data Protection

Sone970 takes member privacy very seriously. All personal data you provide to us is collected, stored, and used in accordance with our Privacy Policy, which can be read in full on the Privacy Policy. In summary:

• Your data is protected with 256-bit SSL encryption during transmission;
• Sone970 does not sell or share members' personal data with third parties for commercial purposes without written consent;
• Data may be shared with relevant authorities if required by law or to prevent fraud;
• You have the right to request access to your data or to request correction of any inaccurate data through the sone970 support team;
• All marketing communications can be unsubscribed from at any time through your account settings.

10. Account Suspension and Closure

10.1 Closure by sone970

Sone970 reserves the right to suspend or close a member's account at any time for reasons including but not limited to:

• Violation of any part of these Terms & Conditions;
• Suspicion of fraud, money laundering, or illegal activity;
• Multiple account registrations;
• Providing false information during registration;
• Withdrawal requests whose validity cannot be verified;
• Serious violations of the responsible gaming policy.

In the event of account closure due to fraud or serious violations, sone970 reserves the right to forfeit all balances, pending winnings and bonuses without compensation.

10.2 Closure by Member

You may close your sone970 account at any time by contacting our support team via live chat or email. Before closing, please ensure all eligible balances have been withdrawn, as sone970 will not be held responsible for any remaining balance in a closed account after 90 days.

10.3 Self-Exclusion

As part of our commitment to Responsible Gaming, sone970 provides members with the option to self-exclude their account for a specified period. Self-exclusion can be activated through your account settings and takes effect immediately. During the exclusion period, you will be unable to log in, make deposits, or place any bets on sone970.

11. Liability Limits & Disclaimers

Sone970 provides its platform on an "as-is" and "as-available" basis. We make every effort to ensure the platform runs smoothly at all times, but we cannot guarantee completely uninterrupted availability. sone970 is not liable for:

• Financial losses incurred as a result of your own betting decisions;
• Temporary platform disruptions due to maintenance or technical issues;
• Delays in transaction processing caused by payment service providers;
• Losses arising from unauthorised use of your account as a result of your own negligence;
• Any data loss resulting from technical failures beyond our reasonable control.

12. Responsible Gaming

Sone970 is fully committed to the principles of Responsible Gaming. We believe that betting should be a source of entertainment, not a cause of stress or financial hardship. As a sone970 member, you have access to a range of self-control tools, including:

• Deposit Limit: Set a daily or weekly limit on your deposits;
• Loss Limit: Limit the amount you can lose within a given period;
• Session Time Limit: Set a daily limit on how long you can play;
• Temporary Break: Suspend your account for anywhere between 24 hours and 30 days;
• Permanent Self-Exclusion: Permanently close your account if you feel it is necessary.

If you or someone you know needs help with problem gambling, please visit the Responsible Gaming us for more information and support resources available in Malaysia. sone970 is fully committed to addressing problem gambling within the community.

13. Amendments to Terms and Conditions

Sone970 reserves the right to modify, update or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the sone970 platform.

For material amendments (significant changes that substantially affect member rights), sone970 will endeavour to provide reasonable notice to members via their registered email or in-platform notification before the changes take effect. However, this is a best-effort commitment and not an absolute obligation.

Continued use of the sone970 platform after amended terms come into effect will be considered your acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of the latest terms applicable to your use.

14. Contact Us

If you have any questions, concerns or complaints regarding these Terms & Conditions or the general operation of the sone970 platform, please contact our team via:

• Live Chat: Available directly on the sone970 platform, 24 hours a day, 7 days a week
• Email: support@sone970.click – we will respond within 24 hours

The sone970 support team is fully proficient in Bahasa Malaysia and is ready to assist you with any queries regarding these terms, your account, transactions, or any aspect of using the platform. We take every complaint seriously and are committed to resolving all issues fairly and transparently.